Refund Policy
Last updated: 25 September 2026
Failed or rejected orders
If our service provider rejects an order or reports it as failed, the full amount you paid for that order is returned to your Likes4U wallet automatically. You receive a notification when this happens, and the refund appears in your wallet history.
Partial deliveries and cancellations
Some orders finish with only part of the quantity delivered, or are cancelled by the provider. These orders are reviewed by our team, and the order status tells you when a review is in progress. If you believe an order was not delivered as described, open a support ticket with the order ID.
Statutory withdrawal
Where a consumer validly exercises a distance-contract withdrawal right, we handle the refund within the applicable statutory period and by the payment method required by law. A wallet credit does not replace a refund to the original payment method when that is legally required. Whether an early-started digital service falls within a statutory exception depends on the consumer's express request, the information given before purchase and the actual performance of the service; no blanket exception applies.
Unused wallet balance
To request a refund of unused wallet balance to your original payment method, open a support ticket. Card refunds are processed through our payment provider and can take several business days to reach your account.
How to request a refund
Sign in and open a ticket under Support Tickets, including the order or payment ID. Nothing in this policy limits any rights you have under applicable consumer law.